calzedonia customer service email

Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. I registered the return request, the company approved the request and issued the return label. Terrible customer service. CHRISTMAS DAY 25 DEC 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). I placed an order 11th December and still have not received it. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. I have emailed so many times and no response. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. But unfortunately she no longer works there since last year. Weve helped millions of people find a resolution. This is worst online purchase experience !!!! Discover Calzedonia's collections for Women, Men and Children Over five weeks later and theres still no sign of my parcel. Get the latest business insights from Dun & Bradstreet. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. Find out how we combat fake reviews. Hello Sharon! The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. How can I buy items from Calzedonia.com? I told her that I either needed the same item to be sent to me or a refund. Find out how we combat fake reviews. I am so sorry to hear that your product arrived damaged. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. Calzedonia Customer Satisfaction Team. There where big holes in the paperbag my order came in, and the entire top was taped together. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. THEY DID NOT GIVE ME ALL MY MONEY BACK. Want to save money with exclusive offers? If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. I added an order, they charged my credit card. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. All rights reserved. (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. We will contact you privately to check all details and assist you. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. and that they won't refund you. Also you don't put a receipt of the items I bought in the package which is crazy! I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Received an email on the 28th dec saying my refund would be processed and still nothing. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. Frustrated!!! We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! You think I have nothing to, but to print the label, pack and go to Postal office???!!! Products and inspirations about tights, hosiery and beachwear. CONTACT; Home / Uncategorized / calzedonia customer service. Please email us at [email protected] so we can better assist you with this issue. However, when I went to pay, I was informed that they were not cumulative. If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. There are numerous ways to contact Calzedonia customer service. Anyone can write a Trustpilot review. ARE YOU SERIOUS??!! They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Then I read Trustpilot reviews. I sent multiple queries to check it with delivery services. Just raise a case and leave feedback after. Thank you for bringing this to our attention. LABOUR DAY 01 MAY Better to spend 3 at Primark, not 34 at Calzedonia. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. I have had no issues. In the meantime discover our social networks If my request to refund my money will not be processed, I am going to escalate it. DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. I shipped the package with UPS and I received the proof of delivery to Calzedonia. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Order placed on 6th December never arrived. I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. , Discover our collections for Women, Men and Children. ST. STEPHENS DAY 26 DEC I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. They will steal your money!The worst customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Everybody says they have hacked my card and that I need to report to the police! First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! I have spent way too much time on this without finding a solution. Why can't I just post it myself, for free, like you can at 99% of other online shops? Instead, theyre full of the info you need to get things sorted. Verification can help ensure real people write reviews about real companies. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! Reply from Calzedonia 23 Jun 2022 Thank you for contacting us. Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. Best and worst companies at resolving issues. You write to everyone that you will contact us privately to solve the issue and never Do!!! Never again. Calzedonia offers products for every gender and age. However, recently, I stopped that too because the quality has dropped tremendously. be processed the next day. Worst experience ever! Still no refund to account and no response from customer services. To excuse me, they are offering me a 10% discount on the next order. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! Then they changed the material and the leggings became horrible. I added an order, they charged my credit card. | Read 181-192 Reviews out of 192 When the order arrived I was confused as I had received two parcels. Hi Goatess,Thank you for the review and your feedback! I sent 3 emails and the answer received is that "the return was not approved yet". 60% off Sale items. State Name. The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Website is temporariy unavailable, we expect to have the website online again soon. Please call or email us at [insert phone number & email address. 1 point equals 1 dollar. I tried to go through the delivery service to change the address, but couldnt change it. I was number 9 in the row before I got kicked out of the system the first time. By signing up, you agree to the the payment method chosen for the online purchase. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. Spent way too much time on this without finding a solution the review 25 Dec 602031426 ) hadnt changed two... Which had a positive experience shopping online! Thank you for contacting us number amp. 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